Frequently Asked Questions

Yes. Pieces are assembled and finished by hand in small batches, so slight variation is part of the work.

• Bead texture, knot placement, cord tension, metal patina, and overall form can vary slightly

LHARI orders ship from China. Available destinations and services are determined by the address entered at checkout.

• If checkout shows no shipping option, contact support before attempting to order

Most orders are prepared within 3-7 business days unless the product page states otherwise.

• Personalized or limited pieces may take longer
• Delivery estimates begin after dispatch

Tracking information is emailed after dispatch when it is available for the selected service.

• Carrier scans can take time to appear
• Contact support with the order number if tracking pauses for an extended period

Import duties, taxes, or customs fees may be charged by the destination country and are normally the recipient’s responsibility.

• Customs clearance can extend delivery time

Materials vary by piece. Confirmed composition and attributes are shown on the individual product page when available.

• Contact support before ordering if a material detail is important to you

Use the measurements shown on the product page and contact support before checkout if you need help with bracelet fit or necklace length.

• Include the product name and the measurement you are checking

Keep the piece dry after wear, avoid perfume and prolonged soaking, and store it separately to protect cord, beads, and pendant surfaces.

• Follow any piece-specific care note on the product page

Eligible unused and unworn jewelry can be requested for return within 14 days after delivery.

• Email support before sending anything back
• Final-sale, customized, worn, or hygiene-sensitive items may be excluded