How can we help?
Answers about orders, shipping, sizing and care. If something is not here, write to us and a person will reply.
Returns
LHARI accepts return requests for eligible unused jewelry when the request is made within 14 days after delivery.
- 01Email us firstWrite to support@lhari.net within 14 days of delivery, with your order number.
- 02Send it back unwornEligible pieces are unused and unworn, in their original packaging when possible.
- 03RefundApproved refunds go to the original payment method. Original shipping is not refunded.
Eligibility
Returned pieces must be unused, unworn, and sent back with their original packaging when possible.
- Contact support within 14 days after delivery
- Final-sale, customized, worn, or hygiene-sensitive items may be excluded
- Eligibility is confirmed before a return is sent
How to start
Please email support@lhari.net before sending anything back. Often we can help without a return, with sizing, an adjustment or an exchange. If a return is still the best option, we will send instructions by email.
- Include the order number and reason for the request
- Do not send a parcel to an unconfirmed address
- For an incorrect or transit-damaged item, include clear photographs promptly
Inspection, refunds and costs
Returned items are inspected after arrival. Approved refunds are issued to the original payment method; the time for funds to appear varies by bank or payment provider.
- Original shipping charges are non-refundable
- Return shipping is the customer’s responsibility, unless the piece arrived damaged, faulty or incorrect
- If something arrived damaged, faulty or incorrect, we will make it right at no cost to you, with a replacement, a partial refund or a full refund